Measuring Internal Communication (North America)

Communication research and measurement are fundamental inputs and outputs to developing a communication strategy and delivering business results.

Course description:

In this one-day course, learn how to use research to inform strategy and how to measure the impact of your work returning great ROI to your organisation.

What to expect:

• Benchmark your current state across internal and external communication
• Explore a variety of research methodologies and determine the effect your key messages have on stakeholder awareness, understanding and behaviour
• Analyse the information you gather and use it to inform your strategies
• Use insights to deliver measurable results and demonstrate the impact of your work
• Measure your effectiveness and create insight for the business including demonstrating ROI
• Everything you wanted to know about focus groups and writing questions

Who should attend:

Internal communication, strategic communication or corporate communication professionals, public relations, public affairs practitioners.

Career Level: Generalist/specialist, strategic advisor.

Course outline:

Research as input to strategic communication planning

• Explore best practices in research and measurement
• Explore methodologies, internal research, leading and lagging indicators
• Learn where to get the data and how to measure to create meaningful benchmarks

Build your measurement approach and plan

• Analyse the data against business and audience needs
• Explore qualitative, quantitative and observational measures
• Segment and analyse audiences
• Establish measurable outcome and output based objectives

Conduct an internal audit

• Conduct an internal communication audit
• Learn what to measure and how to measure it

Measure your effectiveness and create insight into the business

• Turn your measures into meaningful business results
• Demonstrate ROI
• Create a dashboard for your executive team

About the trainer

Sia Papageorgiou FRSA, FCSCE, SCMP

Managing Partner, Centre for Strategic Communication Excellence

Armed with an impressive collection of more than 50 awards for strategic communication excellence and leadership, Sia Papageorgiou is dedicated to elevating the value and visibility of communication professionals, empowering them to become trusted, strategic, and in-demand advisors. 

She is a certified strategic communication management professional (SCMP), a Fellow of the Royal Society for the encouragement of Arts, Manufactures and Commerce, and past president of the Victorian chapter of the IABC. She’s also a former board director at IABC Asia-Pacific and past chair of the Global Communication Certification Council. In 2021, IABC Asia-Pacific named Sia Communicator of the Year and in 2022 she was awarded the prestigious IABC Rae Hamlin Award in recognition of her exemplary service in advocating the Global Standard of the Communication Profession and evangelising the power and possibility of communication.

The GovComms Institute, a global platform for government communication professionals, named Sia, “one of the superstars of the communication profession.” With every initiative she leads, every team she trains, and every professional she coaches, Sia continues to set the gold standard for strategic communication excellence, inspiring others to reach their highest potential.