The Right Tools for the Job
A plan gives your communication direction and helps you prepare for a lot of what you may need to overcome in the future.
Save more with the CSCE Series 1 Thriving Toolkit Bundle!
- Valued at $199.90 AUD
- Bundle price: $159.95 AUD — you save $40.
The Internal Communication Playbook
The Internal Communication Playbook was developed to help business people inject energy and action into their organisation through effective communication. This is a practical resource that people at all levels could use as a go-to communication guide to help them experience communication as a powerful force in business; a force that ignites ideas, strengthens teams and grows businesses.
The playbook covers everything from: the basic game rules (knowing what you can achieve, understanding your audiences and the leader’s role in communication etc.); content; interpersonal communication (engaging people, listening, tough conversations, conflict etc.); communication channels; communication skills for specific situations (presentations, change, delivering bad news etc.); measuring your communication – and more!
Building An Effective Communication Strategy
Are you worried your communication isn’t hitting the mark or know that you need to communicate but don’t know where to start? Well, this toolkit is definitely for you.
Strategic communication doesn’t happen by accident. It’s a product of a structured planning activity that considers the internal and external environment, business needs, research, audience, stakeholders, key messages, communication channels and measurement.
Do it well and your communication efforts will drive business results, build your reputation and earn you the role of trusted advisor and business partner within your organisation.
Managing Change Communication
This toolkit explains how people are impacted by change and the emotional journey they undergo as they react and adapt to change. It illustrates how communication can make a difference and includes a number of key tools, models and templates to help with your planning and assist you to execute successful change communication.
Managing Stakeholders
Taking time to identify and understand those who are important to your project or business change initiative is an extremely worthwhile activity. Knowing who they are and how to bring them along on the journey will save time, money, energy, stress and possibly your project.
This toolkit guides you through a tried and true process for engaging with stakeholders in an effective and successful way. Our three-step process of identifying, mapping and managing stakeholders is outlined step-by-step and supported by models and templates. We’ve also included blank templates you can use for your own projects.
Calculating Communication ROI
This toolkit will help you measure the benefits your communication work has on your organisation and calculate your ROI. Our seven-step process includes tips, models, templates and case studies to help you speak the language of your executive team and convince them that the communication function is not only worth the investment, it drives business results.
Measure What Matters
Measure What Matters helps communication professionals move beyond counting activity to demonstrating real influence and impact. This practical toolkit walks you through how to design meaningful measurement — from understanding the business need and defining communication outcomes, to selecting the right measures and sharing insights leaders can act on.
It’s designed for the moments when you need to explain your value clearly, defend your decisions with confidence, and show how communication contributes to outcomes that matter.
Better Change Conversations
The success of change communication is rarely determined by the quality of the announcement. More often, it’s determined by the quality of the conversations that happen before anyone starts writing.
The most effective communication professionals don’t begin by asking: “What should we tell
people?” They begin by asking: “What conversations do we need to have before we tell people anything?”
Those conversations shape everything that follows. They help leaders clarify why change is necessary, anticipate employee concerns, identify communication risks and create the conditions for successful implementation.
This guide has been developed by the Centre for Strategic Communication Excellence (CSCE)
to help communication professionals and leaders ask better questions before, during and after
organisational change.
Presenting with Power and Confidence
Great leaders are great communicators. Whether you’re presenting to the board, pitching to a
client or leading a team meeting, the ability to present with power and confidence is one of the
most valuable skills you can master.
A powerful presentation can change minds, shift culture and drive business results. Yet too many presentations inform without persuading, and fill time without changing anything. This toolkit helps you prepare, produce and present with impact — every time.
Save more with the CSCE Series 1 Toolkit Bundle!
- Valued at $199.90 AUD
- Bundle price: $159.95 AUD — you save $40.
