Frequently Asked Questions

We are pleased to share some common questions our clients ask us. If you can’t find the answer you’re looking for please contact us.

How do I register for a course?

Go to the course you wish to register for, click the ‘Register’ button and fill out your details. If you are a first-time user you will be required to create an account to continue with your registration. Please note that all registrations are subject to our Terms and Conditions.

What do I do once I have registered?

As soon as you have registered you will automatically be sent a confirmation email confirming your attendance. If you do not receive a confirmation within 24 hours of registering please contact us. If you elected to receive an invoice before making payment one will be sent to you immediately after you register. You have seven business days to pay your invoice. All invoices must be paid in full before training starts.

How can I pay for a course?

We prefer payment upon registration (MasterCard or Visa); however, we accept electronic funds transfer via invoice as well. You will receive a confirmation email as soon as you have registered, confirming your attendance. Please contact us if you have not received a confirmation email within 24 hours of registering. Please note that all registrations must be finalised with payment prior to the training to secure your seat.

Do you provide lunch and refreshments at your training courses?

Yes, refreshments and lunch will be provided for all face-to-face courses.

What should I do if I have special dietary requirements?

Please let us know if you have any special dietary requirements when you register. We will cater to any requirements if you indicate these on your registration form.

Do I get a certificate at the end of the course?

All our classroom and online course participants receive a Certificate of Attendance at the end of the course.

Will I earn Continuing Professional Development (CPD) credits?

CPD credits are available for all courses delivered by the Centre for Strategic Communication Excellence. Credits are used toward the maintenance of certification or accreditation

Global Communication Certification Council (GCCC)

Communication Management Professional (CMP) eight (8) points per 8 hours attendance to a limit of twenty 20 points per event or course

Canadian Public Relations Society (CPRS)

Accredited Public Relations professional (APR) Seminars and continuing education programs:

  • 10 days (2 weeks) 6.0 units
  • 5 days (1 week) 3.0 units
  • 2½ days 1.5 units
  • 1 day 1.0 units
  • ½ day (up to) 0.5 units

Public Relations Society of America (PRSA)

Accredited Public Relations professional (APR)
Seminars and continuing education programs: One day is 2 points and one hour to a half day is 1 point

What do I do if I have registered but can no longer attend?

We understand that circumstances change so please let us know as soon as possible if you can no longer attend your training. At any time leading up to the training you can substitute someone else from your organisation to attend at no extra charge by contacting us. If you are cancelling your registration at any time up to five business days before the training, we are happy to refund your money less a $10 per person administration fee. If you cancel within five business days before the training no refund will be provided. We apologise for any inconvenience. For more information, please see our Terms and Conditions.

What will happen to my details?

We respect your right to privacy. We will under no circumstances provide your details to any other organisation. We will, however, use your information to keep you informed of upcoming learning and development offerings. If you are receiving our information in error, please contact us immediately. If you no longer wish to receive our email updates, please click on the ‘unsubscribe’ link at the bottom of the email or contact us. For more information, please read our Privacy Policy

What is your ABN?

Our ABN is 91 651 640 309

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