Unprecedented times call for unprecedented communication. And in times of a crisis, like now with the very real concerns of COVID-19, leaders are under intense pressure to get their messages right – lives are at risk. So, here are some tips and techniques that will help you craft effective, efficient messages and help you with your mission critical…
Communication That Works In A Crisis: Tips And Techniques
Jane Jordan
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Jane Jordan is recognised globally as a leader in crisis management. Her book, The Four Highly Effective Stages of Crisis Management, is seen as the gold standard for who says what, when, in a crisis. A former journalist and award-winning PR consultant, Jane’s career spans over 30 years working with senior management teams on strategic communication, reputation management and risk mitigation in Australia, New Zealand and North America. Her crisis leadership training and coaching is legendary with hundreds of company and government spokespeople working with her to understand their roles and responsibilities in a crisis. All Jane’s work is evidence-based and is derived from a four-stage methodology which was pioneered at The Jordan Templeman Group, a media training company she co-founded and led from 1997–2001. Jane now offers coaching and strategy sessions via Zoom.
