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Communicating for Inclusion: A New Era for DEI in Our Profession

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    The launch of the Global Alliance DE&I Policy Framework 2025 marks a defining moment for our profession — one that elevates diversity, equality, equity and inclusion from aspirational ideals to clear, practical, globally aligned standards for action.

    As Public Relation and Communication Professionals, we do more than deliver messages. We shape meaning. We guide leaders. We help organisations navigate complexity, build trust and create cultures where people feel they belong. This is why DEI sits at the heart of effective, ethical, strategic Communication practice.

    At the Centre for Strategic Communication Excellence (CSCE), we have always recognised DEI as a foundational element of what good strategic Communication looks like. This new Framework strengthens and validates that commitment — providing another important reference point for how we educate, mentor and elevate Communication Professionals globally.

    Why DEI matters in strategic communication

    DEI is a values-based and strategic approach that focuses on fair treatment, equal and equitable opportunity, and inclusive participation for all people — especially individuals and groups historically underrepresented or marginalised.

    For our profession, DEI shapes how we:

    In the work of the CSCE, we consistently teach that DEI is not an optional extra — it is a core competency for strategic Communication Professionals. Effective communication is, by definition, inclusive communication.

    Introducing the global alliance DEI policy framework 2025

    The new Framework provides a shared global foundation for DEI that member organisations can align with or adapt to local context. It reinforces universal human rights, our shared professional values and the need for collaboration across borders.

    Five guiding principles for inclusive Communication practice:

    Practical tools that turn values into action

    Including policy templates, implementation guides, professional development resources and performance measures — all designed to help organisations and practitioners integrate DEI into everyday practice.

    A Global DEI Advisory Committee

    Providing capability-building, peer support and oversight to ensure transparency and continuous improvement as the Framework evolves.

    At CSCE, these principles and tools align strongly with our commitment to elevating excellence in the Communication profession. The Framework reinforces what we teach: that strategic communication is most effective when it is inclusive, transparent and grounded in fairness and respect.

    What this means for public relation and communication professionals

    DEI must be embedded into every Communication strategy, message, leadership conversation and organisational system. The Framework provides practical guidance for professionals committed to advancing inclusive, values-led practice.

    1. Language has power

    Inclusive language respects lived experience and avoids bias. As Communication Professionals, our words can build bridges or walls — and DEI ensures we choose to build connection.

    2. Representation must be genuine and meaningful

    It is not enough for diversity to be visible; it must be authentic. The stories we tell should reflect real communities and amplify credible, diverse voices.

    3. DEI strengthens strategic Communication

    Equitable, inclusive systems lead to clearer decision-making, more trusted leaders and more effective engagement. At CSCE, we see this daily in the organisations we train and advise.

    4. Measurement creates momentum

    The Framework includes tools for assessing representation, inclusion, stakeholder engagement and Communication impact. When practitioners measure DEI, they sharpen their strategic capability.

    5. Accountability builds trust and credibility

    Transparency is one of the most powerful tools in our profession. Demonstrating real progress — and acknowledging where more is needed — signals integrity and earns respect.

    A call to lead with intention

    The Global Alliance DE&I Policy Framework 2025 represents a milestone for our profession. It recognises that Communication is not merely the exchange of information — it is the shaping of culture, the building of trust, and the foundation of belonging.

    The CSCE is proud to support this Framework as an extension of our long-standing belief that excellence in strategic communication is inseparable from diversity, equality, equity and inclusion. These values underpin how we teach, how we practise and how we support practitioners to become more effective leaders and communicators.

    As Communication Professionals, we have the opportunity — and responsibility — to:

    When we communicate with DEI at the centre, we elevate not only our profession, but the organisations and societies we serve.

    The Framework gives us a roadmap.
    The CSCE stands behind it.
    And our collective leadership will bring it to life.

    Let’s lead this work — together.

    About The Author

    Adrian Cropley
    A certified strategic communication management professional and past global chair of the International Association of Business Communicators (IABC), Adrian Cropley is widely recognised as one of the world’s foremost experts and consultants in strategic communication. With a career spanning over 35 years, Adrian has worked with clients worldwide, including Fortune 500 companies, on major change communication initiatives, internal communication reviews and strategies, professional development programs, executive leadership, and coaching. At the IABC he implemented the IABC Career Road Map, kick-started a global ISO certification for the profession and developed the IABC Academy. Adrian pioneered the Melcrum Internal Communication Black Belt program in Asia Pacific and ran that program for over 10 years. He is a sought-after facilitator, speaker, author and thought leader. He has been a keynote speaker and workshop leader on strategic and change communication at international conferences in Canada, the U.S., Europe, the Middle East, Malaysia, Singapore, China, India, Hong Kong, Thailand, New Zealand and Australia. He has received several awards, including the International Gold Quill Awards for communication excellence and is a two-time recipient of the Rae Hamlin. Adrian is chair of the Industry Advisory Committee for the RMIT School of Media and Communication as well as a non-executive board member with several organisations. In 2017, he was awarded a Medal to the Order of Australia, one of the highest national honours, for his work in professional communication and youth development.
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