Measuring Internal Communication – Virtual (Asia-Pacific)

Communication research and measurement are fundamental inputs and outputs to developing a communication strategy and delivering business results.

Course description:

In this one-day virtual course, learn how to use research to inform strategy and how to measure the impact of your work returning great ROI to your organisation.

What to expect:

• Benchmark your current state across internal communication
• Explore a variety of research methodologies and determine the effect your key messages have on stakeholder awareness, understanding and behaviour
• Analyse the information you gather and use it to inform your strategies
• Use insights to deliver measurable results and demonstrate the impact of your work
• Measure your effectiveness and create insight for the business including demonstrating ROI
• Everything you wanted to know about conducting focus groups and writing research questions

Who should attend:

Internal communication, strategic communication or corporate communication professionals, public relations, public affairs practitioners.

Career Level: Generalist/specialist, strategic advisor.

Course outline:

Research as input to strategic communication planning

• Explore best practices in research and measurement
• Explore methodologies, internal research, leading and lagging indicators
• Learn where to get the data and how to measure to create meaningful benchmarks

Build your measurement approach and plan

• Analyse the data against business and audience needs
• Explore qualitative, quantitative and observational measures
• Segment and analyse audiences
• Establish measurable outcome and output based objectives

Conduct an internal audit

• Conduct an internal communication audit
• Learn what to measure and how to measure it

Measure your effectiveness and create insight into the business

• Turn your measures into meaningful business results
• Demonstrate ROI
• Create a dashboard for your executive team

About the trainer

Adrian Cropley OAM, FRSA, IABC Fellow, SCMP, GCSCE

Founding Partner, Centre for Strategic Communication Excellence 

A certified strategic communication management professional and past global chair of the International Association of Business Communicators (IABC), Adrian Cropley is widely recognised as one of the world’s foremost experts in strategic communication. He is the founder of the Centre for Strategic Communication Excellence and CEO at Cropley Communication. 

With a career spanning over 30 years, Adrian has worked with clients all over the world, including Fortune 500 companies, on major change communication initiatives, internal communication reviews and strategies, professional development programs, and executive leadership and coaching. Adrian pioneered the Melcrum Internal Communication Black Belt program in Asia-Pacific and is a sought-after facilitator, speaker and thought leader.

In 2018 Adrian was awarded the Medal of the Order of Australia for his service to the community and the advancement of the communication profession in Australia. He was named an IABC Fellow in 2020. Adrian is a member of the Program Advisory Committee for RMIT’s School of Media and Communication.