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Susan Walker

  • MCSCE
  • GCSCE
  • FCSCE
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About Me

Susan Walker ABC, an authority on communication evaluation and employee research, is author of the definitive book on the subject: “Employee Engagement and Communication Research” published by Kogan Page. UK based, her background includes internal communication manager roles and research director with Market & Opinion Research International (MORI) where she headed the HR and communication research practice. Now she has her own business combining engagement and communication studies for clients with pro bono work for not for profits. She also carries out workshops including those for communication teams to share measurement skills and show how to get best value out of research. Susan has presented at conferences worldwide including Vancouver, Los Angeles, New York, Dublin, Moscow, Bangalore, Hyderabad and Brussels. She is an active member of IABC (International Association of Business Communicators) and in 2015 was presented with the IABC Chair award for dedicated service to IABC.

Latest Posts

Communicator: Confident Or Coward?

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Take Our AI in Public Relations and Communication Survey

The Global Alliance for Public Relations and Communication Management has partnered with the Centre for Strategic Communication Excellence (CSCE) and Reputation Lighthouse — on a Responsible AI survey to understand the AI evolution better as it pertains to the Public Relations and Communication profession.  

We want to uncover how professionals address ethical and responsible AI and benchmark professional insights and influence. This information will be used to prepare for the Global Alliance AI Symposium in Venice in May in conjunction with the Global Alliance’s Annual Meeting and European Regional Council Meeting. Based on this survey data and the AI Symposium, we will update the Global Alliance’s Guiding Principles for Ethical and Responsible AI and connect the dots to the Global Alliance’s Responsible Communication Movement. So, this is your opportunity to have a voice in this critical advocacy for our profession. 

Take the survey now
Your feedback is invaluable. By participating, you are contributing to research that will help define the next chapter of excellence in strategic communication.

Mastering Media Interviews: Essential Skills for Effective Spokespeople - Virtual Course

28 March, 9:00 AM AEDT
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In this exclusive two-hour workshop, world-renowned media trainer Jo Detavernier SCMP, APR, will provide media spokespeople with the essential tools to handle interviews with skill and confidence. Whether you’re preparing for a TV appearance, a podcast interview, or an in-depth print feature, Jo will guide you through proven techniques to communicate clearly and steer conversations toward your objectives. Tailored to help you deliver compelling messages across various media channels, this session ensures you’re well-prepared for any interview scenario.

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